FAQ REGISTRATION

 

I can't sign up. What am I doing wrong?

The registration system used is ENDU

If you are unable to register, try the following checks:

  • To access use an appropriate browser , we recommend Google Chrome, Mozilla Firefox or Safari.

  • To access you must be registered with ENDU and have an account

  • If you are a new user you must register for the first time, creating your account. You will receive an account activation email which is essential in order to make your account active. If you don't receive this email, please also check your junk or spam mail.

  • If you are already registered and already have an account (email and password) you must log in by logging in with your credentials.

  • If you already have an account and do not remember the password, you must recover the password using the appropriate function

 

I signed up but I can't make the payment. How can I do?

If you signed up and your payment with credit card failed, there may be some connection problems, so please contact your bank.

If you have signed up but have postponed the payment to a later time but now don’t know how to proceed, please follow the instructions below:

  • Check your inbox, you will have received an order confirmation email (also check the junk inbox)

  • Click on "order details" to access your order on ENDU

  • If necessary, log in to ENDU

  • Enter your order and proceed to payment

 

How can I check the status of my registration?

You can proceed as follows:

  • Log in to ENDU

  • Click on your name at the top right

  • Select My Orders

  • View your orders and check the status

 

What do I have to do to register as a daily member (daypass)?

We have dedicated a special page with all the information you may need, read here 

 

Can I switch from being registered as a member to a registered member of Fitri?

Yes, you can notify us at info@trioevents.it

We will send you a coupon with a value corresponding to the amount you paid for the daily license cost, which you can spend on additional services or which you can use to register for other TriO Events races.

 

Is it possible to make group registrations or for an entire team?

All group registrations (for groups of at least 5 members) take place like individual registrations via the ENDU.net system.
Here you can select the "group" registration method. This function will allow groups of at least 5 participants to benefit from fixed commission costs of €5.00 for the entire group and the possibility of paying by bank transfer

 

I have just registered but have not yet received the card number. How can I register?

The registration system does not necessarily require the insertion of a FITRI card number.

In these cases it is possible to register as a registered athlete and enter the card number at a later time, by accessing your reserved area.

 

Is it possible to receive a refund of the registration fee?

It is possible to receive a refund of the registration fee only under the conditions established in the Regulation

It is possible to request replacements or transfers to the next edition of the race no later than the terms established by the regulations (see the following points).

 

I registered but I can't participate, how can I act?

In case of non-participation, the registration fee will not be refunded.
It is possible to transfer your registration to another race of the TriO Events circuit or to the next edition by and no later than April 30th, 2025. In this way, the sum paid for registration will be kept valid for another race or for the next edition , with a charge of € 10.00 for secretarial expenses. To make the transfer contact the organization at info@trioevents.it

  • The registration moved to the following year is not automatic, each participant must register independently, using the discount code.
    The registration moved to the following year is not transferable to third parties.
    The registration moved to the following year is not further transferable in the following years.

 

Can I replace myself with an athlete who will take my place?

Substitutions are possible up to 3 days before the competition (May 28th 2025 for Olympic Gold and May 29th 2025 for Supersprint, Sprint Relay, Sprint Gold, KIDS and Supersprint Youth A), in the maximum number of 1 athlete per Clubs, regardless of whether they are men or women, on condition that the substitute has an active membership on the expiry date for registrations.
After this deadline, no substitutions or any request for changes to the starting list will be accepted.
To request the replacement, the member must contact the organization at the email address info@trioevents.it indicating the name of the new member.
It is also possible to change the race distance for a person already registered for the event.
In this case it will be necessary to integrate the payment of the difference if you intend to be moved a longer distance (for example from Sprint to Olympic distance), while if you intend to be registered at a shorter distance the difference will not be refunded. In these cases, therefore, no office costs are applied to avoid further burdens.
In the event that a substitution is requested and the substitute also changes the race distance with respect to the original registration, the cost of €10.00 will be applied + any supplementary fees if the distance is greater. If the distance is less, the difference will not be refunded.

 

Can minors athletes participate?

In Olympic distance competitions, only adult athletes are allowed. In the sprint race athletes who have not yet reached the age of majority are allowed, specifically starting from the Youth B category up or over 16 years of age. In the Supersprint race are admitted participant with al least 14 years old.

 

FAQ CLOTHING AND EQUIPMENT

 

Is it necessary to wear a wetsuit?

The judges of the competition, at about an hour from the start, measure the temperature of the water and communicate to the athletes if the suit will be mandatory, optional or prohibited. It is not possible to know this decision in advance.

 

What is the clothing allowed during the competitive race?

  • For the swimming fraction: race costume or competition body, bonnet, goggles, nose clip. The suit should be worn only if decided by the competition judges. During the swimming-bike change it is necessary to remove the wetsuit and, for those who have carried out the swimming fraction with the competition costume, wear the competition body.

  • For the cycling fraction: competition body, cycling shoes and helmet (mandatory and approved). The equipment must be deposited in the change area before departure.

  • For the fraction of the race: competition body and running shoes.

As per FITRI regulation, it is allowed to wear the whole body; the broken body can be used only if the distance between top and shorts does not exceed 15 cm of detachment. For details, please refer to the FITRI technical regulation.

 

What features should the bike have? Is the time trial bike allowed?

All the features that the bicycle must have in order to be regulated are indicated in the FITRI technical regulation.

  • The use of a time trial bike is not permitted.

  • The appendices do not exceed the outermost front line of the brake levers.

  • Lenticular wheels and wheels are prohibited with less than 5 breeds.

For further details it is always possible to refer to the FITRI technical regulation

 

Is it possible to rent wetsuits, bikes or bodysuits?

It will be possible to request the rental of the wetsuit in collaboration with our sponsor (in definition).
Each athlete must be in possession of his own competition suit as it is not possible to rent it or buy it on the spot.
It is not possible to rent a bike, each athlete must be equipped independently with a suitable bike.

 

FAQ RACE

 

What does the race kit contain?

Registration includes:

  • Official race gadget

  • Any other gadgets of the sponsors

  • Bib number

  • Numbered cup

  • Refreshment (for distances where is provided)

  • Helmet and bike stickers

  • Tattoo

  • Magazine of the event

  • Chip MYSDAM

 

How the courses are made?

You can view here all the details about the ROUTES

 

What are the program and times for the race day?

In the page dedicated to the PROGRAM you will find all the information and the complete program of the days.

 

Is the trail allowed?

The trail is allowed.
It is always and in any case forbidden to wake up between male and female competitors and vice versa.

 

What is the maximum time to complete the race?

Below is the maximum time to carry out the different distances:
OLYMPIC: 3 h and 30 ′
SPRINT: none
OTHER RACES: none

 

What do I have to present to collect the race kit?

It is recommended to show (in paper or on a smartphone / tablet screen) your registration confirmation email. Alternatively, just show up with a valid ID document or with your FITRI card.

 

Are there any partner hotels?

You will find the agreed facilities on the appropriate page -> AFFILIATED HOTEL
You will have to contact the structure independently to define every detail of your booking, making it known that you are our participant to get the discounted price.

 

When do registrations close?

  • SUPERSPRINT & SPRINT RELAY: closing no later than May 29th 2025 at 11:59 pm.

  • OLYMPIC GOLD: closing no later than May 28th, 2025 at 11:59 pm (or upon reaching sold out).

  • SPRINT, KIDS AND SUPERSPRINT YOUTH A: closing no later than May 29th, 2025 at 11:59 pm (or upon reaching sold out).

 

Where can I park? Can I park with the camper?

Here you will find a special section dedicated to this information->WHERE TO PARK